Autor:
Post, David
Agarwal, Sanjay
Enlace original:
https://openknowledge.worldbank.org/handle/10986/18364
Post, David
,
Agarwal, Sanjay
,
[ Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress ]