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Publications & Research :: Policy Research Working Paper 2011-06-01

Making Services Work : Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Service Delivery in the Human Development Sectors

Autor: Fiszbein, Ariel Ringold, Dena Rogers, F. Halsey

Enlace original: https://openknowledge.worldbank.org/handle/10986/3454

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Fiszbein, Ariel , Ringold, Dena , Rogers, F. Halsey , [ Making Services Work : Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Service Delivery in the Human Development Sectors ]

Publications & Research :: Publication 2012

Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors

Autor: Ringold, Dena Holla, Alaka Koziol, Margaret Srinivasan, Santhosh

Enlace original: https://openknowledge.worldbank.org/handle/10986/2377

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Ringold, Dena , Holla, Alaka , Koziol, Margaret , Srinivasan, Santhosh , [ Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors ]