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World Bank[ Armenia : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 2. Comparison with Good Practices ]

World Bank[ Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress ]

World Bank[ Task Managers' ICT Toolkit : Good Practice for Planning, Delivering, and Sustaining ICT Products ]

World Bank[ Democratic Republic of Congo - The Potential for Growth : An Investment Climate Assessment ]

World Bank[ Credit Unions in Poland : Diagnostic and Proposals on Regulation and Supervision ]

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