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This conference focused on the wider context in which information professionals operate. Information professionals are responsible for managing, storing, retrieving, presenting and disseminating information. This conference examined legal, ethical and other issues that the information professiona...

What is offered here is an approach, a positive and practical way of setting about the task of establishing a library or information service, often with little assistance in terms of support staff. It therefore has particular relevance to those working as one person libraries, i.e. those runnin...

This guide is designed for those library professionals who appreciate the need to evaluate their services, but who are uncertain how to make the transitio1 from theory to practice. In particular, it seeks to demonstrate how the development and use of performance indicators can and should be int...

This guide is about how libraries can deliver quality to their customers by means of a quality management framework. This introductory chapter will look principally at: a) the concepts involved in quality, and b) BS EN ISO 9000 Quality Management System as a basis for tackling the management ...